Please note that the Walk-ins and Member Services Departments will be closed for training from 11:00 on Thursday, 22 November 2018. They will be back in the office as per usual on Friday, 23 November 2018.
Creating the environment for everlasting holiday memories is what we live for, but now it's our turn!
Please note that our office will be taking a break from 17 December 2018 to 03 January 2019. We will return for business as usual on Friday, 04 January 2019.
From 18 to 19 December there will be a skeleton staff available to deal with urgent enquiries from 08:00 until 15:00, however we do expect high call volumes and ask that you please contact us before then for general enquiries.
Cape Town Office Closed
Please note that our satellite admin office in Cape Town has been closed with immediate effect and all related services moved to our Head Office in Pretoria. Please take note that should you have visited this office in person previously for any member services-related assistance, you would need to liaise with our Head Office for any such services and / or assistance going forward.
Don't lose out on precious holiday memories! You might have unused Club Notes at the end of the year and we would hate to see you forfeit them. Not sure what to do with your unused or left over Club Notes at the end of the year and don't want to lose out? Call us now on 012 492 1230 to discuss your options.
Please note that there is a nominal Cancellation Fee, which will be charged according to the Club Cancellation Policy. This is subject to change annually.
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio.. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.
Click here to download the Power of Attorney Appointment Letter.
For more information please contact the Call Centre.
Member Exchange Options
Wish you could explore some new, different and exciting destinations? Is it maybe time for a big International holiday? Want to save up for three years and go somewhere for longer? DAE offers all these opportunities and more. You can "Space Bank" (deposit) your Club Notes with DAE in exchange for a credit of the same value. Your currency on DAE will remain valid for 3 years, before you would need to exchange it. DAE also offers wonderful International accommodation options, at affordable exchange rates. Be sure to give their website a browse, click here…
Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest. They will require the guest's Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.
Power of Attorney
Do you want to give your loved ones access to your portfolio? You can!
Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person's ID document to the Member Services Department. Please Click here to download the Power of Attorney form and send your completed form along with the required documentation to firstname.lastname@example.org
Considering a resale company? Please be cautious. If it seems too good to be true, it probably is.
It has come to our attention that Vacation Hub International (VHI), also known as Meridian Travel, is not a VOASA registered resale company. Please be advised that we have no relationship or association with this person/business and/or company.
MDC recommends VOASA registered resale companies:
(012) 941 8497
Bank: FNB Centurion
Account Name: VRS (Multi Destination)
Account Type: Cheque
Branch Code: 250655
Account Number: 62136628619
Reference Number: LMDC (Member Nr)